Articles from the Customer Success Team

How to suspend or unsuspend an organization

Last updated on July 28, 2025

An organization may be suspended or unsuspended by any user with one of the following roles

  • Admin
  • Visitors Log Manager
  • Site Manager

To suspend a visitor:

  1. Select Settings 
  2. Select Visitors Log
  3. Select Organizations
  4. Select the organization (s) you want to suspend or unsuspend
  5. Select Suspend or Unsuspend/Active for the dropdown menu.
  6. Select OK 

Note:

  1. Once suspended, anyone associated with the organization is no longer able to sign in until the organization is unsuspended. 
  2. Suspending an organization does not affect the past sign-in outcomes. 
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