Articles from the Customer Success Team

Adding a Reply to Document comments

Last updated on August 27, 2025

Learn how to respond to an existing comment on a document, tag teammates using @mentions, and ensure your reply is visible to the right people.

  1. Go to Job Docs dashboard.
  2. Select the document that has the comment you want to reply to.
  3. Click the messaging icon shown in the image above, or the blue Actions button on the right.
  4. If you chose the messaging icon: you will see the existing comments. Click the comment you want to reply to — the reply field will appear directly under it. Type your reply and click Send.
  5. If you chose the Actions button:
    1. Select Comment, you will see the existing comments.
    2. Click the comment to open its detailed conversation, where you will see a reply box.
    3. Type your reply and use @ followed by a name to mention a teammate.
      The tagged person will receive a notification with a link to the comment and document. Click here to learn how to view and reply to a mention notification.
  6. Click Send to post your reply.
  1. Open Job Docs dashboard.
  2. Choose the document where you want to reply to a comment.
  3. Tap the blue Actions button (bottom of the screen).
  4. Select Comment — you will see the existing comments.
  5. Click the comment you want to add a reply to, and its detailed conversation will open with a reply box.
  6. Type your reply and use @ followed by a name to mention a teammate.
  7. The tagged person will get an in-app and push notification with a link to the comment and document. Click here to learn how to view and reply to a mention notification.
  8. Tap Send to post your reply.

⚠️ Note

  • Replies are visible to everyone with access to the document’s comments.
  •  Using @mentions sends a notification to the tagged person, helping them see and respond to your reply quickly.
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